Terms and Conditions
It's important to us that we're clear with our clients on how we'll continue to work together, and below we try to describe what you can expect from us, along with any recent changes to the services we provide, and the prices we charge, without the excessive use of legalese.
Managed Web Hosting
The primary role we provide our clients is the support, hosting and management of their WordPress websites on our dedicated server, through at least our basic managed web hosting plan, which includes:
- Web hosting with control panel access (cPanel)
- 30 GB data storage
- Premium plugin licenses included in your plan
- Daily security and malware scans
- Daily off-site backups
- Weekly core, plugin and theme updates
- Uptime monitoring
- Technical support
Websites are limited by the features and functionalities of WordPress and the plugins included in your plan, and integration with additional applications and plugins may not be possible, or will require separate license fees, and may conflict with existing plugins, if they're not properly developed, maintained and updated by the developers.
You may be on a legacy plan, and you can keep it as long as you want, but it may not include many of the features and benefits included in our current plans.
Technical Support and Additional Services
Non-billable technical support is provided to assist all our clients with problems they are having connecting to or using the services and applications in their paid plan.
As part of our commitment to providing excellent technical support, we have implemented a Fair Usage Policy, where we reserve the right to limit the time we spend on any client to no more than one hour each month, with additional time being billable and invoiced at the end of each month. While we don’t want to ever stop our clients from getting the technical support they need, we must also provide a fair level of service to all of our clients.
Billable technical support is available for clients who request additional time, or special services, including work that could otherwise be performed by themselves, or should be provided by the support team from other product or service providers.
Requests for Additional Services are billable, and may include, but not limited to, changes or additions to hosting accounts or websites, including consulting and feedback, project management and custom training videos.
Billable technical support and additional services are billed at $50 USD an hour, charged in 15 minute increments, and invoiced at the end of each month, due upon receipt, payable online by credit card or PayPal only.
Business Hours for Support
The email@example.com email address, for incoming support requests, is only monitored during regular business hours, which is Monday to Friday from 9am to 5pm Eastern (US).
Support Request Turnaround Time
Customer support requests are addressed in the order in which they arrive, usually receiving a response within a few hours, typically being completed before the end of the following business day.
As part of our Fair Use Policy, in an effort to prevent a handful of clients from unknowingly monopolizing our support team, we will spend no more than 30 minutes per support request, after which we will move the request to the back of queue, and pick up where we left off when we return to it.
Clients can cancel their managed web hosting services and transfer them to another provider at anytime without penalty, and they will only be invoiced for the Additional Support and Services provided through to the date of that request.
In the event that any invoice remains unpaid 30 days after such payment is due, all services may be suspended, and after 60 days the hosted account will be terminated with all data being removed from the server.
Copywriting, Images and Design
No copywriting, images, audio and video are being provided by us, and you agree to indemnify and hold us harmless against all claims, costs, and expenses, including attorney's fees, due to content included on the website, at your request, for which no copyright permission or previous release was requested, or uses which exceed the uses allowed pursuant to a permission or release.
You are engaging us to set up a hosting account and website, including various integrations with other services, and you hereby authorize us to access and make changes to your existing accounts with other service providers for this purpose.
We both may disclose confidential information to each other to facilitate work under this agreement. Such information shall be so identified in writing at the time of its sending, and shall be safeguarded and not disclosed to third parties by the receiving party.
If you’re not 100% satisfied within the first 60 days, we'll give you all of your money back, no questions asked. There's also no commitment and you can cancel at anytime without penalty.
By continuing to make your payments and use our services, you are agreeing to these Terms and Conditions on behalf of yourself, your organization or business with Blue Lizard Productions Inc., DBA Clevely Web Co.
Last updated on April 10th, 2021.